Market Intel

AI vendors cut FDE support for sub-5,000 employee customers amid scaling crunch

Fast-growing AI agent vendors are restricting Forward Deployed Engineers to enterprise accounts only, leaving mid-market customers with self-serve onboarding. The shift matters because deployment support is the single biggest variable in whether AI agents actually work. Zendesk data shows enterprise customers with FDE involvement hit 60-80% automation rates versus 20% for self-serve.

Apr 24, 2026 · 2 min
Market Intel

Meta cuts 8,000 jobs, freezes 6,000 roles for $180B AI spend

Meta is cutting 10% of its workforce (8,000 people) on May 20 and leaving 6,000 roles unfilled. The reason: capital investments of up to $135 billion in AI infrastructure for 2026. Sales teams at Meta, already hit by earlier cuts targeting advertising operations, face more uncertainty as the company trades headcount for compute power.

Apr 24, 2026 · 2 min
Sales Leadership

CFOs running sales ops: 82% now handle non-finance work

Four in five ANZ CFOs now manage responsibilities beyond finance, including sales operations, data analytics, and tech oversight. That creates risk when financial leaders lack sales expertise but control territory planning, quota setting, and revenue forecasting. The comp approval bottleneck is real.

Apr 24, 2026 · 2 min