News

Latest updates for ANZ sales professionals

All Events Coverage Funding & Growth Funding & Startups Hiring & Roles Industry News Market Intel Sales Leadership Sales Leadership Sales Tech Strategy Tools & Tech Who's Hiring
Sales Tech

Telstra outage hits sales teams: calls, data, EFTPOS down nationwide

A major Telstra network outage disrupted businesses across Australia on Wednesday morning, affecting mobile calls, data, and payment processing. Sales teams relying on Telstra's network for CRM access and customer communication were cut off, with some businesses reporting they could not process card payments. The outage started before 5am AEST and affected Telstra customers plus resellers including Boost, Belong, and Aldi Mobile.

Jul 8, 2026 · 2 min
Sales Tech

Who Gives A Crap suspends AI email tool after 110% pricing error

Australian DTC brand Who Gives A Crap pulled its AI-powered customer email system after it told a subscriber their toilet paper would jump from $1.38 to $2.90 per roll. The error highlights implementation risks as more sales and CX teams deploy automated communication tools without proper guardrails.

Jul 8, 2026 · 2 min
Sales Tech

Why sales teams won't ditch Salesforce for homegrown AI agents yet

Jason Lemkin's SaaStr runs real revenue on custom AI agents. They didn't replace Salesforce, they went headless on top of it. That distinction explains why rolling your own CRM works for a three-person team but breaks at 40 reps, and why most sales orgs will keep paying for the platform even as agents handle the workflow layer.

Jul 8, 2026 · 3 min
Sales Tech

Vercel cut SDR team from 10 to 1 with AI, $5k annual cost

Vercel automated lead qualification with an AI agent that costs $5,000 a year to run. The company reduced its SDR team from 10 people to 1.25, redeploying the rest into higher-value roles. COO Jeanne DeWitt Grosser says it is a 32x ROI, and SDR quotas went up 30% that quarter.

Jul 3, 2026 · 3 min
Sales Tech

Salesforce, Snowflake, Databricks Ship AI Agents That Carry Quota

SaaStr AI 2026 showed how enterprise platforms are deploying agents in production. Salesforce, Snowflake, and Databricks are shipping agents that write to systems of record and perform revenue-generating tasks. The shift: agents are moving from demo to deployment, with implications for how sales teams get evaluated and compensated.

Jul 1, 2026 · 3 min
Sales Tech

SaaStr AI agent booked 614 meetings, $85k tickets, zero BDRs

Jason Lemkin's three-person team replaced contact forms with an AI agent that handled 402,000 interactions across 2.25 million sessions. The agent booked 614 qualified meetings at $85k average ticket size for a single event. No BDRs, almost zero complaints, and it runs campaigns and discount routing autonomously.

Jun 28, 2026 · 2 min
Sales Tech

Your sales texts get 'Unverified' label July 1 unless you register now

Australian businesses sending branded SMS (like 'YourCompany' instead of a phone number) have days to register their Sender ID with ACMA or face 'Unverified' labels on every text from July 1, 2026. That includes appointment reminders, booking confirmations, and sales outreach. Your customers will see it grouped with suspected scams.

Jun 26, 2026 · 2 min