Latest updates for ANZ sales professionals
ServiceNow sits at 98% Gross Revenue Retention, Workday at 97%, both top of the public B2B SaaS stack. The numbers look solid. The problem: three-year contracts mean customers cannot leave even when they want to. That retention is structural, not earned, and it hides decay until renewal time hits.
ACMA's SMS Sender ID Register goes live July 1. Unregistered business texts get flagged 'Unverified', grouped with scam messages. Registration opened November 30, closes May 15. If your sales team sends appointment reminders, delivery updates, or SMS outreach, you have 11 days to register or lose the channel.
Recall.ai pushed a release that broke core functionality. No support exists: no chat, no email, no humans. The pattern repeats across AI tools, even for paying customers. Pre-AI SaaS companies staff support teams. AI startups ship features and hope nothing breaks.
Gabby and Hezi Leibovich acquired Click Frenzy's digital assets weeks after the flash sales platform collapsed into liquidation. The Catch co-founders say the sales event model still works, with adjustments. No word yet on team size or hiring plans.
AI code editor Cursor scaled from $4M to $2B ARR faster than any B2B company in history, using pure product-led growth. No SDRs, no AEs, no outbound until late 2025. Enterprise went from 25% to 60% of revenue without traditional sales motions. Here is how they did it.
Atlassian posted Q3 revenue of $1.79B, up 32% year-over-year, beating estimates and sending shares up 15% in after-hours trading. Cloud revenue hit $1.13B (up 29%), while the company guides full-year revenue growth at 22%. Worth noting: this comes two months after cutting 1,600 jobs in an AI restructure.
Two SaaS bellwethers just accelerated at scale, something that almost never happens. Atlassian added $400M in quarterly revenue year-on-year. Twilio hit its fastest growth in three years. Both stocks ripped 20% on the prints, but context matters: they are still down 65% and 40% respectively from highs.
Brendan Humphreys, employee 13 at Canva, is stepping down as CTO after 12 years. The company is not replacing the CTO role directly. Instead, Simon Newton (ex-Google, ex-Uber) becomes head of technology. This comes as Canva pushes towards IPO with $3 billion ARR and 95% Fortune 500 penetration.
ServiceNow holds 98% renewal rates. CrowdStrike sits at 97% GRR. Workday clears 95% consistently. These moats are real, but they only stop customers leaving. They do not capture AI budget. That is the problem.
Salesforce shed 1.2 million square feet in San Francisco, dropping from #1 to #3 tenant. OpenAI and Anthropic combined now occupy 2.15M sq ft, more than double Salesforce's current footprint. The shift maps where enterprise software headcount is actually growing.
Private equity firm Thoma Bravo handed Medallia back to creditors after a $5.1 billion equity wipeout, three years after the $6.4B take-private. The wider story: AI agents are choosing which software vendors and models they prefer, and those choices are reshaping enterprise software valuations. OpenAI is gaining ground because agents prefer its API, not because humans like the interface better.
Jack Zhang launches Latitude 37, annual program giving 10 Australian AI founders $100k equity-free plus access to Airwallex's global network. Program includes immersion tours in San Francisco and Singapore. Zhang wants founders to keep early-stage equity instead of selling cheap to overseas investors.