Sales Tech

SaaStr cut 10 sales roles to 1.2 humans managing 20+ AI agents

Jason Lemkin's B2B SaaS community replaced nearly its entire sales team with AI agents after the last salesperson quit. The new structure: 4 AI SDRs, Salesforce Agent Force, Qualified AI BDR, plus support and research agents. Lemkin now says the only hiring question that matters is what AI tool you deployed in the last 30 days.

Mar 21, 2026 · 3 min
Strategy

AI agent startups: hire FDEs before CSMs, or watch churn spike

Jason Lemkin's advice for AI B2B founders: deployment bottlenecks kill retention faster than lack of check-ins. Most scale sales without implementation support, then wonder why churn is brutal. The fix: sequence your post-sales hires, starting with field deployment engineers.

Mar 21, 2026 · 2 min
Market Intel

Meta cutting 16,000 sales roles: compute costs force talent shuffle

Meta's reported 20% workforce reduction is not about AI replacing jobs. It is about capex priorities: when you spend tens of billions on Nvidia infrastructure, the depreciation eats operating cash flow. Meta cannot afford both the compute and the headcount. Meanwhile, NVIDIA's $1 trillion revenue forecast landed with a shrug because the market already priced it in.

Mar 20, 2026 · 3 min
Market Intel

ServiceNow hits 603 customers spending $5M+, up 20% YoY

ServiceNow reported 603 customers spending over $5M annually, averaging $14.7M each. The company closed 244 deals over $1M in net-new ACV in Q4 alone, up 40% YoY. Paul Fipps, President of Global Customer Operations, detailed how they built the GTM engine behind $10B+ revenue and five years of 20%+ growth.

Mar 19, 2026 · 2 min
Hiring & Roles

NSW agencies told to pitch flexibility over pay for hard-to-fill roles

NSW Premier's Department is directing agencies to sell flexible work arrangements before bumping comp for hard-to-fill roles. The directive comes despite the same government mandating 50% office presence across agencies. Skills shortage allowances can add up to $20k, but agencies now need to exhaust flexibility options first.

Mar 19, 2026 · 3 min