Sydney health firm faces Federal Court action over sales team posing as medical professionals to sell programs worth up to $7,500. ACCC alleges scripted fear tactics, refund denials, and unfair contract terms affected 6,000+ Australians between 2022 and 2025.
Erica Berchtold, David Jones CCO since May 2025, takes the top job at Australia's oldest department store. She replaces Scott Fyfe at a legacy retailer facing pressure from online competitors and specialist fashion brands. Worth noting: David Jones trades from 30+ stores but was sold for ~US$100M in 2023, down from A$2.1B in 2014.
Denise Persson runs a 700-person marketing org at Snowflake and stopped logging into dashboards. She asks her data questions directly, gets answers in real time, and cut cost per opportunity by 30% in six months. The shift killed the sales-marketing data war and changed who she hires.
Siva Rajamani has seen 300+ enterprise sales comp plans. Most are too complex, reward the wrong behavior, or both. He breaks down the hidden math that makes reps avoid your best deals, quota-to-OTE ratios that work, and why your top performers should out-earn almost everyone.
Jason Lemkin breaks down a pattern he sees across SaaS startups: the number one rep, already earning top 1% money, quits when the environment shifts. Not because of pay, but because change itself makes staying less attractive. New VP, harder quota, or leadership turnover are the top triggers.
The AI company behind Claude just raised $65B at a near-trillion-dollar valuation without a traditional sales org. No CRO, no SDR team, no account executives cold-calling enterprise. Here is how they scaled to enterprise deals without carrying a bag.
Vercel's CPO Tom Occhino detailed how the company runs on hundreds of internal AI agents, posting numbers that should make every B2B sales leader rethink 2026 headcount. The dev platform reabsorbed its SDR team after an AI agent took over lead qualification. Support runs at 93% automation, marketing content starts at 96% AI-drafted.
The budget math is changing. Companies are starting to choose between hiring another engineer at $300k or spending that money on AI tokens. Early data: Uber caps engineers at $1,500/month token spend, some startups now spend more on tokens than salaries. That shift will hit sales and CS teams next.
Drew Houston is moving to Executive Chairman after building Dropbox to $1B ARR faster than any B2B company before it. The company he is handing off generated $2.52B last year, down 1%. Growth decelerated from 40% in 2016 to negative territory in 2025. The enterprise AI play never materialized.
CRO Kyle Norton says Owner.com's restaurant SaaS reps average $2M ARR per year, 4x their SMB competitors. BDRs close $100K in ARR per month, not pipeline. The comp structure and quota relief details are not public, but the productivity numbers suggest either territory gold or a fundamentally different sales model.
Jon Addison reorganised Okta's sales org around product specialisation and partner-led deals. The result: 95% of top 100 deals now partner-led, new products driving 40% higher ACV, and the company's first year of operating profit. Here's the playbook.
ICONIQ Growth surveyed 150+ B2B software companies in January 2026. The data: top performers run 20-30% leaner teams, 9x flatter management structures, and generate roughly 2x more net new revenue per rep. The driver is AI-assisted prospecting, RevOps centralisation, and fewer coordination layers between reps and leadership.