Support Fusion raises $1m, hiring GTM in Australia and US
## Support Fusion raises $1m, hiring GTM in Australia and US Melbourne startup Support Fusion closed a $1 million pre-seed round on March 24, led by Func Ventures and Exhort Ventures. Antler backed them earlier. Three Australian channel operators joined the round: Biagio LaRosa (CEO, Generation-e), Ryan Spillane (CEO, 360 Consulting), and Toby Alcock (founder, Paratira, former Global CTO of Logicalis). The company integrates ticketing tools like ServiceNow, ConnectWise, Jira, Halo, Freshworks, Autotask, and Zendesk. Target customers: managed service providers, system integrators, and enterprise IT teams running co-managed support models. Went live mid-2025, now operating in ANZ, US, and UK. ### The hiring plan Funds are going toward headcount in three areas: 1. **Go-to-market and alliances (Australia)**: Focus on vendor marketplace listings and co-sell deals. 2. **AI engineering**: Building agentic capabilities into the platform. 3. **US expansion roles**: GTM, partnerships, customer success, and engineering for 24/7 coverage across US and UK markets. No specific role counts disclosed. No comp details shared. ### What this means for sales teams If you are selling into IT service providers or enterprise IT teams, Support Fusion is worth tracking. Their growth pattern matters: nine months from launch to US/UK presence, plus early customer pull without outbound push. That usually signals product-market fit. For candidates: early-stage (pre-seed), Melbourne HQ, US expansion mode. Expect startup comp structures and ramp uncertainty. Ask about quota, territory definition, and what realistic attainment looks like when you are selling integration tools to MSPs. The investor mix is notable. Three operators from the channel side (Generation-e, 360 Consulting, Paratira) means product feedback will be direct. That can help or hurt sales cycles depending on how fast they ship changes. ### Market context IT support outsourcing and service desk outsourcing companies are the core TAM here. MSPs and system integrators run ticketing across multiple platforms. Support Fusion's pitch: stop manually syncing tickets between systems. The offshore staffing angle matters too, many MSPs run distributed teams across ANZ, US, and offshore locations. Integration tools that work across time zones and systems are table stakes. CEO Greg Rudakov said US and UK customers started pulling the product without them pushing. That is the signal VCs care about. Now they are hiring to scale it. No revenue disclosed. No team size disclosed. No comp ranges shared. Standard pre-seed opacity.